Remote "Mishap"

I haven't been completely impressed with my implant since my adjustment was done and I just learned the reason why. On the way home from my mother-in-laws house over the weekend, I decided to use my background setting while in the Jeep because the windows were down (absolutely gorgeous weather!) and I was having trouble hearing over the wind and road noise. I got my remote out (this would be the second, maybe third time using it since the adjustment and the first time using it in about 5 or 6 weeks). The remote turned on, I started to query the implant and the remote went dead. Ok, I'd wait til I got home to replace the batteries and query again. When I did finally change the batteries and queried, I saw settings 1-15 for levels A, B, and C! I was confused to say the least. Though things initially sounded better on these levels, I did email my engineer Michelle about why I suddenly have 1-15. She explained that she only gives people 1-15 that seem as though they're doing well with adjustments. Anyway, after questioning this on my Facebook support group, I found out that querying after EVERY time batteries are changed is what I should be doing. So I queried again and that did reset my program back to correct settings. I still can't get past A2. Forget C. B is alright but not very useful for conversation. This remote business is frustrating.